Hours: Full-Time, Monday-Friday
Pay: $19. 23 per hour ($40, 000 annually)
Location: Halethorpe, MD (moving to Newark, DE within the year)- MUST BE WILLING TO TRAVEL TO BOTH LOCATIONS
We are seeking an individual who has worked in a mechanical, manufacturing, HVAC, or plumbing environment to fill the position of Branch Service Administrator.
Our client is one of the largest and most successful suppliers of air systems, with over 5, 000 employees worldwide. Their primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. Our client offers quality compressed air systems, comprehensive consulting services, and outstanding after sales support. They specialize in evaluating each customer's application and providing the most efficient and effective air system solution.
The selected candidate will:
Act as the point of contact between centralized service and the Service Manager/Supervisor.
Follow-up with customers who have received service quotations
Contact customers to ensure customer satisfaction after service has been performed.
Work with Accounts Receivable to resolve service related invoice disputes
Actively sell service parts and service activities
Maintain service contracts, customer master records, and equipment records in SAP.
Perform shipping and receiving duties for branch, including process and coordination of rental fleet
Assist in maintaining accurate control of parts both branch and van inventory
Process and coordinate returned warranty parts
The successful candidate's background will include:
High School Diploma required; college degree
2 years commercial customer service experience (Required)
Expert verbal and written English proficiency
Computer skills, including proficiency in Microsoft Word, Excel, and Outlook
SAP experience (Preferred)
Driver's license and good driving record (Required)
Our client offers a competitive salary and benefit package including Profit Sharing and 401(k) Plan.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.