company mjm

Care Coordinator - Midtown Manhattan

for SPEAR Physical Therapy in New York, NY USA


Care Coordinator

SPEAR Physical Therapy

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Great News! The Nation?s Top Physical Therapy Practice (that?s us!) is looking for lifetime members to join our unconventionally passionate family.

Our Mission is to get New Yorkers back to life. How do we do that? With our five-star customer service in physical therapy and human interaction.

What you will be doing?

As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards:

  • Make our patients feel welcomed and valued, while also controlling the flow of the appointment.
  • All patient phone calls and emails are responded to within 2 hours and always within 24 hours.
  • You guide our patients entirely through our out-of-network experience.
  • While you are working at the front desk you greet all patients who enter the clinic.
  • Demonstrate a high level of customer service at all times.
  • Follow the company SPEAR-IT values. Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.
  • You maintain a high copay collections rate.
  • You show up ten minutes early and you understand the urgency behind our patient?s need for help and healthcare
  • You enter patient data with a high accuracy rate.

What are we looking for?

  • Previous experience in customer service.
  • Good communication skills.
  • You have an attention to detail, and willingness to grow.
  • You enjoy seeking out an opportunity to make an impact daily and connecting with people.
  • Hospitality experience is a plus!
  • BA/BS degree preferred, not required

What you get from us:

  • Leadership Development with SPEAR Future Leaders Program
  • Medical, Dental, Vision Benefits
  • 401K
  • Commuter Benefits
  • Paid Time Off (PTO) and Paid Holidays
  • Discounted gym memberships and pet insurance
  • Discounts with select cellphone carriers
  • Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.
  • Company Events


SPEAR Physical Therapy is an Equal Opportunity Employer.

Job Info

  • Job Category: Other / Miscellaneous

    Location: New York, NY USA

    Zip Code: 10003

    Posted on: 12/02/2019

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