company mjm

Customer Care Associate

for Second Nature in Raleigh, NC USA

Job Summary

Our Customer Care Team responds in a positive, energetic and proactive way to questions, requests and concerns that come from current and prospective members.

Daily responsibilities

  • Communicate with members via phone, email and chat.
  • Document communications.
  • Handle a queue of various order and subscription handling tasks.
  • Document emergent problems, ideas and trends around Second Nature products and services.
  • Advocate for members? needs with management.
  • Project/admin work as assigned.


Qualifications and Skills

  • Excellent written and verbal communication in English
  • Excellent, demonstrated customer handling skills
    • Kind and articulate
    • Sound the same on your 30<sup>th</sup> call of the day as on your 1<sup>st</sup>.
  • Retail or business customer experience required
  • 6+ months of contact center experience strongly preferred (more preferred)
    • Using CRM software such as ZenDesk or
  • Ability to type 50 WPM
  • Good overall computer skills (Mac OS strongly preferred)
  • Startup mentality: self-starting, rapid learner, curious about the whole business
  • Comfortable with adapting to continuous growth 

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Job Info

  • Job Category: Other / Miscellaneous

    Location: Raleigh, NC USA

    Zip Code: 27601

    Posted on: 02/08/2020

    Viewed: 0 times

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