company mjm

Customer Service Support (CSS)

for ProTrans in Nogales, AZ USA

SUMMARY

This position coordinates the movement of customers' materials from suppliers through our Service Center network.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

      &nb sp;  Coordinates scheduling of all service requirements from local pickups and trailer load movements through deliveries.

       & nbsp; Responsible for data input, tracking, and reporting of key performance measures.

       &nb sp; Receives consolidation/shipping instructions from customer and prepare shipping documents.

       &n bsp; Secures documentation from suppliers, carriers, customers, and other business entities for data updates, routing, and retention.

       &n bsp; Facilitates inter-company communications to support customer need and satisfy customer expectations.

        ; Actively identifies and pursues innovative logistics approaches and make recommendations based on analysis of factual information.

        Works with Customs broker for Customs spot audits and Customs processes as required.

        Maintains accurate and current inventory.

       Ma intains a safe work environment.

       Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.

  • Assist with Appointment scheduling as needed

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

HS Diploma/GED required.  Minimal data entry experience is preferred.

 

LANGUAGE SKILLS

Ability to interpret documents such as safety and operating instructions.

Bilingual (English/Spanish) is preferred, but not required.

 

MATHEMATICAL SKILLS

The ability to apply statistical techniques to shipment and delivery data is required.

 

REASONING ABILITY

Ability to solve practical problems.

 

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires employees in some locations to obtain a Powered Industrial Truck (PIT) Certification and Hazardous Material Certification.  Employees will be informed during their orientation if they are in one of these locations requiring the above certifications.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The position requires the physical ability to work on a computer for several hours at a time. In addition, employees in this position must be able to operate a forklift if required by location and to physically measure freight of various widths and heights.  Employees must be able to hear in order to perform their essential job functions.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

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Job Info

  • Job Category: Other / Miscellaneous

    Location: Nogales, AZ USA

    Zip Code: 85621

    Posted on: 01/30/2020

    Viewed: 0 times


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