company mjm

Desktop Support Engineer

for Valence Media in Beverly Hills, CA USA

<h1 style="margin-left:7px">*This is a level one Mac/PC desk support position</h1><h1 style="margin-left:7px">JOB DESCRIPTION</h1>

Valence Media is seeking a full time Helpdesk support technician providing operational support for Mac and Windows based workstations for a rapidly growing major entertainment company. Candidate must possess a ?can do? attitude with drive and initiative. Strong interpersonal and communications skills are a must. Candidate must be an analytical thinker, as this position will involve problem solving and process development. Must be able to work independently in a fast paced environment with minimal instruction and supervision. In addition to regularly scheduled hours and responsibilities, this position may periodically require availability after normal business hours.

<h1 style="margin-top:15px; margin-left:7px">QUALIFICATIONS</h1>
  • Bachelor?s Degree (IT or similar field preferred)
  • Strong familiarity with Google Apps & Office 365
  • Minimum 2 years experience with Mac and PC support, including deployment
  • Mac and PC certification highly desirable
  • Professional appearance and behavior
  • Detail oriented; punctual; quick learner
  • Ability to lift up to 50 lbs.

Job Duties/Skills Required

  • Provide end-user support for all hardware and software in a mixed Mac and PC environment
  • Serve as first point of contact for support requests
  • Install applications, software updates, patches
  • E-mail and phone system administration
  • Setup and configure equipment for all new hires
  • Monitor status of open tickets and work with other support groups to resolve issues
  • Set up user accounts and security
  • Document processes and configurations
  • Respond to telephone calls, emails and requests for tech assistance
  • Printer administration, setup and installation
  • Mobile phone administration, setup and configuration
  • Troubleshoot hardware issues pertaining to workstations and network equipment
  • Manage Active Directory user accounts according to policies and procedures
  • Document, track, and monitor tickets to ensure a timely resolution
  • Experience supporting Active Directory, Google Apps, Microsoft Office
  • Working knowledge of a Microsoft Active Directory-based infrastructure
  • Technical experience in a mixed platform environment (Windows, Mac OS, iOS, Android)
  • Experience in supporting and troubleshooting Macintosh hardware and software
  • Strong Mac/PC deployment background preferred (Ghost, MDM, etc)
  • Possess excellent troubleshooting experience supporting Microsoft Outlook, Excel, Word
  • Knowledge and experience with Apple Remote Desktop, VNC, Teamviewer
  • Troubleshooting experience supporting Adobe Creative Cloud suite
  • Ability to perform hardware upgrades (memory, hard drive, etc) on all platforms
  • Good knowledge of network technologies (TCP/IP, DHCP, DNS, VPN)
  • Experience with Cisco based VOIP phone systems

No Phone Calls. No agencies please.

Due to the volume of resumes that we receive, only those candidates selected for consideration will be contacted.

Valence Media is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law

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Job Info

  • Job Category: Other / Miscellaneous

    Location: Beverly Hills, CA USA

    Zip Code: 90210

    Posted on: 01/09/2020

    Viewed: 0 times


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