company mjm

Director, Fulfillment Operations

for TicketManager in Mesa, AZ USA

Director, Fulfillment Operations

 

Companies spend over $600 billion each year taking clients and prospects to events.  The world?s best companies use TicketManager?s industry leading ticket and event management software to make client entertainment easy and prove the ROI.

 

The Director, Fulfillment Operations is responsible for leading and scaling initiatives for our global fulfillment center that create positive customer experiences, operating efficiencies and reductions in total costs. Leads a team direct reports who are accountable for transactional order management and ticket resale processing at scale and growing 10x over the next 18<sup> </sup>months.

 

The successful candidate will be a player/coach who leads the order fulfillment strategy, to include innovation/improvements for processes, technology, policies and procedures to support the ease of doing business for the customer.  The successful candidate will have a track record of innovation and will be passionate about building strong teams.

 

Responsibilities:

  • Scale the Order Fulfillment strategy, to include innovation/improvements for processes, technology, policies and procedures to support the ease of doing business for the customer.
  • Create process excellence by actively managing and improving all metrics and goals for the team with accuracy, scalability, customer service and fiscal responsibility in mind.
  • Propose, evangelize and implement best in industry metrics, process and systems that improve customer service and encourage effective, data-driven decision making.
  • Develop, document and implement department process and procedures.
  • Lead the fulfillment staff to meet the department?s plans and objectives.
  • Partner with cross functional peers to streamline processes and maximize efficiencies.
  • Plan, hire and define direction of the Fulfillment Operations organization for a highly successful, technically sophisticated company with significant growth potential.

 

TicketManager Highlights:  

  • Inc. 5000 fastest-growing private company by Inc. Magazine five years in a row
  • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
  • 4.7 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

Job Info

  • Job Category: Other / Miscellaneous

    Location: Mesa, AZ USA

    Zip Code: 85201

    Posted on: 12/02/2019

    Viewed: 0 times


More Jobs Like This One