Engineering Manager - Video Playback
for Panopto in Seattle, WA USA
About the role
As Panopto's Engineering Manager for Video Playback, you will have a unique role within Panopto that is strategically critical to the success of our business. You will own the heart of Panopto?s user experience, our multi-stream video playback engine and video player UX. A great video playback experience is make-or-break for the success of a video platform, and video playback is one of the greatest technical challenges Panopto faces. We push modern browsers to the limit, playing back multiple videos simultaneously, kept in perfect sync, regardless of network conditions, whether on-demand or live, and with a high degree of end-user interactivity layed on top. Your team is so important that you will have regular visibility at all levels of the company, including the CEO.
We believe a virtuous cycle forms when users get value by watching video, discover other videos with valuable information, create their own videos, and see those videos providing value for other users. This self-reinforcing feedback loop is what helps grow our business, but it requires users to have an excellent experience throughout the journey; one that makes them want to come back and engage more.
Your team's goal will be to ensure that everyone who watches a video on Panopto, regardless of device or network connection, has an excellent experience. The interface must be snappy-fast, predictable, responsive, and highly interactive. Our playback experience should set a new standard in our users? minds for ?what video can be,? creating a technical moat around our business via our video system?s unique capabilities.
You?ll take ownership for Panopto?s playback experience on mobile devices, in desktop browsers, and when embedded within external systems.
You?ll ensure Panopto?s client-side technical architecture for video playback follows best practices like maintaining a clear separation of concerns, with components that are individually testable with automation, and with carefully tested assumptions about browser behavior.
You?ll own the multi-stream synchronization engine and stream-player components, a set of typescript components that are reusable across platforms, fault tolerant, robust to divergent browser behaviors and changing network conditions.
You?ll take ownership for the client-server protocol that powers Panopto?s live streaming tech. You?ll collaborate with performance experts on the team to ensure the server-side APIs are designed with performance optimization in mind.
You?ll work with peers around the team to develop viewer-focused experiences that leverage core functionality of Panopto?s UX and services, such as integrated search, event notifications, analytics overlays, and more.
You?ll take ownership of Panopto?s web-based video editor--currently a ?mode? of the viewing interface--making it easy for users to do sophisticated editing of their videos? timelines and metadata on any device.
Interfacing closely with your peers to ensure Panopto feels like one seamless product to our customers.
You and your team?s primary focus will be technical: architecture, technical design, and coding. In partnership with PM and design, and in coordination with peer EMs, you will also be deeply involved in the process of determining what to build and how it should function. Your team?s work will light up new functionality and improve usability for millions of students, instructors, and knowledge workers.
In order to be a successful engineering leader in this role, you will:
Continually grow the capabilities of your team of senior engineers. Provide continuous mentorship and feedback for your team. Ensure everyone on your team has big challenges that will let them step up and grow. Drive the hiring process for your team, from drafting role descriptions, to interviewing, making hiring decisions, and selling candidates that receive offers.
Develop a broad understanding of customer use cases, business objectives, system architecture, and dependencies across both technical and non-technical teams within Panopto.
Become a deep expert in the technical details within your area. You?ll own everything from architectural design, down to the nuts-and-bolts of the code, to dev-test automation, cloud deployment, and metrics. Your team?s code ownership will be truly full-stack, including web client UX, mobile app client, web services, and portions of the server?s data-layer.
Hold your team to a high quality bar in terms of technical design, code review, and retrospective analysis; you?ll lead by example in the code, technical designs, and feedback that you personally contribute.
Work collaboratively with your product management counterpart and stakeholders outside the engineering team to collect and analyze product feedback.
Drive your team?s vision and long term plans. Utilize your knowledge of technical details, paired with creativity and an understanding of business opportunity / customer use-cases to focus your team on the most impactful work.
Deliver critical and innovative new functionality, on schedule, and with high quality. Solve hard technical problems, often forging truly new ground and building expertise in new areas, on-demand. Challenge yourself and your team to accomplish more than you thought was possible.
Proactively collaborate and communicate across team boundaries, both within the engineering team and with senior stakeholders around the company.
About your experience
You originally come from a hands-on development (coding) background with your most recent experience as a people manager. You have a strong track record designing, building, and shipping customer-facing software features, APIs, and UX.
Your work is adored by your customers and you derive huge personal satisfaction in making their lives simpler and improving their productivity.
You manage a team of high-performing individual developers, who have grown as a result of your feedback and guidance, and who respect you as a technical leader.
You thrive and take ownership in an environment with ambiguity - asking the right questions to bring order out of chaos and spread that order to your peers.
You aren?t afraid to think big when establishing vision, but you know how to develop a plan in steps that deliver incremental value.
You are highly motivated to move quickly, but you insist on high standards and delivering great results. You are thoughtfully self-critical of your work and your team?s work, always looking for ways to improve.
You can clearly and concisely communicate complex, nuanced ideas to a variety of audiences: engineers, non-technical employees, customers, and partners.
About your qualifications
You have managed one or more teams of 5+ software developers, working on customer-facing product code. You're experienced driving employee growth through feedback. You've grown your teams through hiring and have hands-on knowledge of what makes hires successful.
Before moving into engineering management, your background was as a senior software developer. You've spent 10+ years building, shipping, and maintaining complex architectures of components that communicate asynchronously and with fault tolerance.
You have built complex server-side tech and have a strong knowledge of client-server API protocols, high performance APIs, caching, and data storage best practices.
You have a deep understanding of asynchronous, client-server architecture, service scalability, fault tolerance, error handling, and log-based diagnostics.
You have a strong working knowledge of data structures, algorithms, and coding patterns for high performance software.
You have experience managing large and complex workloads in the AWS or Azure clouds, with a solid understanding of ?Cloud Primitives? for architectural design at scale.
You have a 4-year degree in computer science and a decade of industry experience.
Bonus points for experience working with streaming video, cloud authentication systems, audio/video capture and editing software, or client-side web tech (React/Typescript/etc.).
We expect a lot and so should you
Opportunity to learn and stretch your capabilities
Market-competitive total compensation
Employee stock options
Employer-paid health benefits
Paid time-off and holidays
An award-winning work environment with free snacks, games, and great co-workers.
Panopto is an equal opportunity employer. Proudly recognized as a great place to work by Fortune, Seattle Business, Pittsburgh Business Times and Great Place to Work Institute. Learn more about us at panopto.com/careers.
Job Category: Other / Miscellaneous
Location: Seattle, WA USA
Zip Code: 98104
Posted on: 12/02/2019
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