company mjm

FRIENDS Customer Service Rep

for Superfly in Boston, MA USA

Superfly Media Experiences, LLC will be opening the sitcom-based experiential attraction ?FRIENDS Boston Pop-Up?. This attraction is scheduled to operate November 21<sup>st</sup>, 2019 through January 5<sup>th</sup>, 2020. Customer Service Representatives must be passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything that they do. 

This is a temporary, project-based role (
November 12<sup>th</sup> ? January 5<sup>th</sup>)


What we're looking for:


Superfly is seeking Customer Service Team Members to help guide Guests through the experience. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors. Responsibilities include greeting Guests, selling tickets, organizing queues, taking photos, and answering questions.


Here?s what you?ll do:


  • Greet and welcome all Guests, providing direction to them
  • Assist Guests in queueing up for their time-based experience
  • Scan tickets and handle any technical difficulties or escalate to manager on duty
  • Sell tickets to guests in standby line
  • Answer questions about the experience
  • Staff photo locations throughout the experience to assist Guests in taking photos
  • Staff docent positions to share fun facts and trivia about the exhibit
  • Direct Guests through the exhibit and maintain traffic flow and line control
  • Answer questions about the experience
  • Engage Guests in conversations about FRIENDS and help build excitement for the experience
  • Maintain cleanliness of the area


Your strengths include:


  • Exceptional communication skills
  • Organized and detail oriented
  • Ability to multitask
  • Reliable, energetic team player with a positive attitude
  • Able to work a variable schedule including nights, weekends, and holidays

Your experience:


  • High school diploma (or its equivalency), some college is preferred (current students welcome to apply)
  • Previous customer service and/or cash handling experience
  • Experience using a ticketing system preferred but not required
  • Previous public speaking preferred

Why work at Superfly:


We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading-work.  We have fun taking work seriously.  We are an equal opportunity employer.


Job Info

  • Job Category: Other / Miscellaneous

    Location: Boston, MA USA

    Zip Code: 02108

    Posted on: 12/02/2019

    Viewed: 0 times

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