company mjm

Help Desk / IT Assistant

for Xyntek, Inc in Philadelphia, PA USA


  • Location:  Newtown, PA
  • Department: Engineering
  • Type:  Full Time
  • Min. Experience:  Entry or Mid Level
  • Travel Required:  20%

Company Overview:
Founded in 1986 by a group of real-time automation & system solution engineers, Xyntek, Inc. is a global leader in real-time IT and industrial automation solutions. We continue to be one of Philadelphia?s fastest growing consulting, design, real-time controls & IT software and systems solutions engineering firms. Xyntek?s mission is to form technological partnerships with world-class R&D and manufacturing organizations to provide validated information technology and automated solutions, customized per their business and technology requirements. Our IT and automation engineering business units offer a full range of IT & engineering design, development, and implementation services.

Job Overview:
Xyntek is seeking entrepreneurial, dedicated, and motivated employees that are interested in joining a fast-paced <w:sdt docpart="6586A27EA0714F56A44B4A725F9459CD" id="900329767">Engineering Customer Service</w:sdt> Team involved in <w:sdt docpart="B69090595ECF475FB46702FDD8DA8E1A" id="414210191">after sales call center operations and engineering support</w:sdt>.  The ideal candidates will be involved in all <w:sdt docpart="21AAEA36DBDA496FA692B615CFC2D518" id="-1573649009">aspects of ticketing system organization, client phone communication, troubleshooting, and more</w:sdt>. The successful candidate will support the operation and maintenance of automation equipment deployed at various sites in the US and around the world, including packaging lines, database/data transfer, industrial machine vision inspection systems, robotic systems, and other industrial automation hardware/software. This position will also include internal IT systems support including network administration and maintenance, employee PC setup and maintenance, technology evaluation, licensing of enterprise software packages, physical and digital information security, and other tasks as assigned.

Responsibilities and Duties:

The ideal candidate will provide <w:sdt docpart="0D9DB2E860CA4C46A2B894D00B39A1F6" id="-1999794607">excellent help desk support to Xyntek customers.</w:sdt>

Tasks Include:

  • Provide high level and timely customer support through the Xyntek ticketing system;
  • Assign help tickets to appropriate engineer(s) for resolution;
  • Provide general IT support for the engineering department;
  • Create and foster strong relationships with Xyntek clients;
  • Communicate with all levels of the office: Supervisors, Peers, etc. in effort to solve open tickets and help inquires;
  • Assist with updates and process improvement ideas within the engineering department;
  • Assist other Xyntek departments as needed;
  • Other duties as assigned.


Preferred Technology Software Skills (or Similar):

  • Experience with Zendesk, or other support ticketing systems;
  • Experience with network administration/corporate IT support;
  • Advanced skills in Microsoft and Google Suite;
  • Experience with Customer Relationship Management (CRM) systems, a plus.

Required Attributes / Qualifications:

  • Bachelor?s degree in Information Technology or Engineering related fields is encouraged and preferred.  Completion of equivalent technical training courses and professional certification and/or previous work experience will also be considered;
  • Previous help desk and customer service experience is required;
  • Excellent communication skills, both written and oral, as well as strong phone etiquette required;
  • Strong time management, problem solving, and troubleshooting skills are required.
  • Ability to communicate with all levels of an organization;
  • Possession of a valid driver's license that is in good standing.


About Xyntek:

Xyntek, Inc., located nine (9) miles from downtown Princeton, NJ, continues to be one of Philadelphia’s fastest growing systems engineering consulting firms. There have been over 400 articles published on us, and our solutions have been ranked in the top 100 engineered systems in the country.

Established in 1986, Xyntek, Inc. is an information technology and automation systems engineering, consulting, design, development, and implementation firm. Our solutions and services are provided to Fortune 100 companies in the life sciences industry including:

  • Pharmaceutical / Biotech
  • Medical Device
  • Healthcare (Hospital IT)
  • Government & Department of Defense (DoD)

Summary of Company Benefits:

At Xyntek, our employees are our most valuable resource and an integral part of our success. We work hard and play to win. In response, Xyntek offers excellent benefits, competitive salaries, and a high-energy work environment. Benefits include the following:

Overall Compensation:

Xyntek is committed to a strategy that offers a competitive compensation program paired with industry leading benefits to provide a total employment package that will attract and retain phenomenal employees. This commitment supports the belief that Xyntek must motivate and retain all employees to successfully fulfill the Company's mission.

  • Competitive compensation and growth tracks;
  • Annual performance-based raises and bonuses;
  • Engineering mentorship programs;
  • Technical & management career growth fast tracks.

Health and Wellness:

Xyntek offers comprehensive health care benefits for employees. Our PPO health insurance, dental insurance, and vision insurance plans also have a choice of HMO or out-of-network doctors.

  • Health Insurance:
    • 100% Company-paid insurance premium for employees;
    • No deductions to the employee's paycheck.
    Dental Insurance:
    • 100% Company-paid insurance premium for employees;
    • No deductions to the employee's paycheck.
    Vision Insurance:
    • 100% Company-paid insurance premium for employees;
    • No deductions to the employee's paycheck.
    Disability Insurance:
    • Short-Term & Long-Term Disability Insurance for illness or injury to provide security when you need it.
    • Premiums paid by the Company.
    Life Insurance:
    • Term Life Insurance to ensure your loved ones can maintain financial stability if an unexpected death should occur.
    • Voluntary Term Life Insurance program for employee’s contribution to additional needs in the event of an unexpected death.

Savings and Investment:

The Xyntek 401(k) Savings Plan allows employees to contribute up to the combined annual IRS limit.

  • 401(k) with company matching;
  • 401(k) enrollment after one (1) year of full employment;
  • Wealth management and financial services education and resources for participants.

Leave Programs:

  • Paid Holiday Leave:
    • Paid holidays for full-time employees including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & the day after, Christmas Eve Day, and Christmas Day.
    Paid Vacation Leave:
    • Five (5) days of paid vacation earned for every six (6) months worked for full-time employees.

Additional Benefits:

  • 100% Company-paid lunches when working in the office. Xyntek orders lunch daily at no cost to the employee;
  • 100% Company-paid snacks. Xyntek provides in-house snacks (free of charge) to the employees;
  • 100% Company-paid professional events. Xyntek covers all associated fees and expenses for attendance at professional conferences, workshops, trade shows, and training;
  • Company-sponsored social gatherings & events.

Xyntek reserves the right to amend, interpret, modify or terminate any of its employee benefits programs without prior notice. Xyntek, Inc. is an equal opportunity employer with a strong commitment to supporting and retaining a diverse and talented workforce.

Job Info

  • Job Category: Other / Miscellaneous

    Location: Philadelphia, PA USA

    Zip Code: 19103

    Posted on: 12/02/2019

    Viewed: 0 times

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