company mjm

Help Desk Support 1

for Booker DiMaio, LLC in Annapolis Junction, MD USA

Help Desk Support 1 


Provide first line support to customers using AEA Tools for questions regarding account administration, system and network status.


  • Respond to system issues and perform minor corrective maintenance
  • Enter issues via a problem tracking tool (JIRA)
  • Follow current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
  • Respond to user questions
  • Escalate complex issues within the SD Outreach Team
  • Monitor the health and status of current AEA systems
  • Assist in the preparation of routine metrics and system availability reports and user support metrics
  • Provide customer follow up to ensure questions have been answered and collect satisfaction feedback


  • TS/CI w FSP clearance
  • Two (2) years of experience providing customer service support.
  • High school diploma or equivalent is required.


Job Info

  • Job Category: Other / Miscellaneous

    Location: Annapolis Junction, MD USA

    Zip Code: 20701

    Posted on: 12/02/2019

    Viewed: 0 times

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