company mjm

Medical Practice Receptionist

for PEAR Core Solutions, Inc. in Flushing, NY USA

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Our client, ENT Associates of NY (ENT), is seeking a Medical Practice Receptionist at their Auburndale location. This person will have responsibilities such as providing customer service, ensuring a smooth patient flow during sessions, and utilizing the Electronic Medical Record system for accurate and appropriate documentation of patient information. If you are looking for a fast paced, family-oriented environment, then this position is for you!<o:p></o:p>

What are the Essential Functions of the job?<o:p></o:p>

Patient Scheduling <o:p></o:p>

  • Conducts patient scheduling, confirmation, and re-scheduling calls<o:p></o:p>
  • Processes and monitors ZocDoc appointments and schedules<o:p></o:p>
  • Provides excellent customer service when working with patients to schedule or re-schedule appointments (either over the phone or in person)<o:p></o:p>

Patient Visits <o:p></o:p>

  • Provides exemplary customer service to patients throughout the visit<o:p></o:p>
  • Conducts eligibility, authorization, and verification processes efficiently and accurately<o:p></o:p>
  • Processes patient referrals<o:p></o:p>
  • Verifies Prior Authorizations of patient prescriptions <o:p></o:p>
  • Escalates difficult or complex problems to Practice Site Manager in resolving escalated complaints or disputes<o:p></o:p>

Active Patient Sessions<o:p></o:p>

  • Ensuring a stellar patient visit:<o:p></o:p>
    • Welcomes and greets all patients and visitors, in person or over the phone.<o:p></o:p>
    • Registers new patients and updates existing patient information by collecting detailed patient information <o:p></o:p>
    • Protects and maintains confidentiality of patient information, including personal and financial information. <o:p></o:p>
    • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.<o:p></o:p>
    • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.<o:p></o:p>
    • Processes a smooth and accurate check-in and check-out process for each patient<o:p></o:p>
    • Collects deductibles and outstanding payments<o:p></o:p>
    • Reconciles superbills and copays after end of each patient session to ensure accuracy<o:p></o:p>

Administrative Responsibilities<o:p></o:p>

  • Answers the phone while maintaining a polite, consistent phone manner using proper phone etiquette.<o:p></o:p>
  • Keeps the reception area clean and organized<o:p></o:p>
  • Conducts paper filing and pulling of paper charts<o:p></o:p>
  • Calls ?no-show? patients to ensure they are OK and to re-schedule appointment<o:p></o:p>
  • Makes reschedule calls to patients<o:p></o:p>
  • Handles incoming faxes and routes the information to appropriate person or system<o:p></o:p>

Electronic Medical Records (EMR) Responsibilities<o:p></o:p>

    • Check-In<o:p></o:p>
      • Accurately enters patient information into Electronic Medical Records (EMR) system, including zip code, name (as per Insurance card), and insurance information <o:p></o:p>
      • Distributes correct intake packet according to appointment type or ?last seen? status<o:p></o:p>
      • Reviews intake form to ensure completion (for example, signatures, MD name, pharmacy)<o:p></o:p>
      • Sends no show notifications to physicians at end of session<o:p></o:p>
    • Check-Out:<o:p></o:p>
      • Generates all forms through system (for example, Patient Sick Notes, instructions) <o:p></o:p>
      • Reviews all charts at end of patient session to ensure accuracy of information (for example, ensuring physician is noted in all charts)<o:p></o:p>

What are the requirements?<o:p></o:p>

  • Minimum Education: High School Diploma or GED
  • Preferred Experience:
    • 1 year of experience working at a medical practice

Any other qualifications that ENT is looking for?

  • <o:p>Must be proficient in Microsoft Office and must have experience using at least one Electronic Medical Records (EMR) software application.</o:p>

Not the job for you? Know someone that might be a good fit? Please send them the link to this job! Thanks very much!<o:p></o:p>

Who is ENT?<o:p></o:p>

ENT was started in 1969 by Michael Katz, M.D. and Jerome Rosenthal, M.D. in Bayside, Queens, NY.  Since then, they have grown steadily and currently maintain more than 25 offices throughout Queens, Brooklyn, Nassau, Suffolk, and Bronx Counties, as well as Orlando, FL. Although the offices are dispersed, the employees work as teams both within and across offices to create productive and positive working relationships. They also frequently share resources and ideas to ensure the entire company is working towards a common goal of stellar patient service.<o:p></o:p>

Check out their website, but you have to come back here to apply to this job!<o:p></o:p>

Why would I want to work for ENT?<o:p></o:p>

ENT believes that the professional and personal success of their employees directly translates to the success of the business. Many ENT employees have been with the company for 20+ years, and they stay because of relationships built with each other and with patients.<o:p></o:p>

At ENT, your voice has merit and your contributions matter. ENT leadership wants to hear from everyone, including those on the front-line of daily patient and medical office contact. You will experience the satisfaction of a rewarding career with a friendly and family-oriented company.<o:p></o:p>

<o:p> </o:p>

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Job Info

  • Job Category: Other / Miscellaneous

    Location: Flushing, NY USA

    Zip Code: 11358

    Posted on: 01/22/2020

    Viewed: 0 times


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