company mjm


for Santen Pharmaceutical Co. Ltd in San Francisco, CA USA

As a customer service consultant, your duties will include:

Receive and action complex inbound customer enquiries.
Effectively deal with customers in a capable, productive and positive manner.
Effectively handle and resolve customer concerns, complaints and enquiries.
Case management - Reviewing customer enquiries or concerns and communicate the outcome.
Enter, update and follow up service requests.
Administration and updating of customer records.

What you need:

Exceptional Customer Service Skills!!!
Experience in a similar role, automotive experience will be highly regarded
The ability to contribute and add value to each customer interaction with a positive and professional outlook
The ability to work well in a team environment
Advanced computer literacy
Strong organisation skills & customer focused
MUST HAVE Complaints handling experience
Experience with social media and online chat is also advantageous
Experience working with multiple computer systems preferred
Grit and resilience - when it gets a little tough to be able to stay strong and positive

Job Info

  • Job Category: Advertising / Marketing / PR

    Location: San Francisco, CA USA

    Zip Code: 94111

    Company Name: Santen Pharmaceutical Co. Ltd

    Company Type: Employer

    Salary: $100,000 - $120,000

    Posted on: 02/03/2020

    Viewed: 5 times

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